Frequently Asked Questions

Virtual therapy offers the same professional, confidential support as in-person sessions, but from the comfort of your own private space. We use a secure, HIPAA-compliant video platform to connect. All you need is a reliable internet connection and a private place to talk.

Yes. When comparing online therapy effectiveness, multiple telehealth therapy studies confirm that virtual sessions, including CBT and trauma-focused counseling, produce virtual therapy outcomes equivalent to in-person sessions. For clients in Texas and Florida, virtual therapy offers professional mental health care without commute, waiting rooms, or scheduling barriers.

Yes, we offer therapy in Spanish. Yenit is a Latinx therapist fully fluent in both English and Spanish and provides complete therapeutic services in either language. If you are seeking a therapist habla español, you will find that many clients prefer to switch between both languages during sessions — that is entirely welcome. This inclusive service for bilingual therapy Texas and Florida is available to all adults.

Standard therapy sessions are 50 minutes long. The frequency of sessions will be determined collaboratively based on your individual needs and goals, but typically clients start with weekly sessions.

Our private pay rate is $150 per session. We can discuss insurance options and any questions about fees during your free 15-minute consultation.

Yes, you can use your insurance for therapy. Xola Counseling is in-network with Blue Cross Blue Shield, Cigna, United Healthcare, and Carelon Behavioral Health. If you have out-of-network benefits, a monthly superbill will be provided for potential reimbursement. Contact your insurance provider to confirm your telehealth mental health benefits before scheduling.

Because sessions are fully virtual, Yenit can serve any adult physically located in Texas or Florida during their session. This includes Houston, Dallas, San Antonio, Austin, Fort Worth, El Paso, Miami, Orlando, Tampa, Jacksonville, and all surrounding areas.

We require at least 24 hours' notice for any cancellations or rescheduling requests. Sessions cancelled with less than 24 hours' notice will be charged the full session fee. This policy allows us to offer the time slot to another client in need.